Service Policy

Ⅰ. Overview of Terms of Service

Thank you for using our platform (referred to as "platform," "we," or "our").

By accessing, registering an account, placing an order, or otherwise using this platform, you confirm that you have read, understood, and agree to be bound by these terms of service.

If you do not agree with any part of these terms, please stop using the platform.

Ⅱ. Scope of Service

This platform currently provides services to users within Australia, including metropolitan areas, most regions, and some island areas, depending on logistics availability.

We may periodically adjust the service coverage for operational or compliance reasons.

If your area is not serviceable, the relevant orders may not be processed.

Ⅲ. Account Registration and Security

When registering an account or placing an order, you must provide accurate, complete, and up-to-date information.

You are responsible for protecting your account information and login credentials.

Any risks arising from actions such as information leakage or device loss are your responsibility.

If service interruptions occur due to system maintenance, technical issues, natural disasters, or other factors beyond our reasonable control, we will take reasonable steps to restore service but will not be liable for any indirect consequences.

Ⅳ. Privacy and Data Protection

We may collect information such as your name, contact details, shipping address, order information, payment identifiers, and browsing records.

This information is primarily used for order processing, shipping, after-sales support, platform operations, and legally required notifications.

The processing of personal data will comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

We may use cookies and similar technologies to enhance user experience and platform functionality, and you can manage these technologies through your browser settings.

This platform is not intended for users under the age of 18. If such data is discovered, we will take reasonable measures to handle it appropriately.

For further details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and pricing information.

Due to manufacturing batch differences or production processes, there may be slight variations in color, size, or packaging, which are not considered defects.

Ⅵ. Pricing, Taxes, and Additional Fees

All prices include Australian VAT and customs duties.

We follow a Delivered Duty Paid (DDP) shipping policy, meaning all fees are included in the price, and no additional payments are required upon receipt.

Any import fees, shipping costs, or other additional charges will be specified on the order page.

Ⅶ. Orders and Payments

Once payment is completed, the order enters the processing and shipping stages.

Accepted payment methods include Visa and MasterCard.

The payment process uses encryption technology to reduce security risks.

Under reasonable circumstances, such as suspected errors or unusual activity, we reserve the right to refuse or cancel orders.

Ⅷ. Shipping and Delivery

Shipping methods, delivery times, and costs vary based on order details and the shipping address.

Actual delivery time may be affected by factors such as carrier delays, weather conditions, traffic, or other factors beyond our control.

Additional fees arising from incorrect delivery information provided by the customer will be the responsibility of the customer.

For more details, please refer to our Shipping Policy.

Ⅸ. Order Cancellation, Returns, and Exchanges

You may request to cancel an order before it is processed or shipped.

Once an order has been shipped, it cannot be canceled, but you can request a return after receiving the product.

Refunds will be submitted to the bank within 3 business days, with the funds typically arriving within 10–15 business days.

For more information, please refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅹ. Acceptable Use

You agree to use this platform only for lawful and legitimate purposes.

Activities such as fraud, infringement of third-party rights, or interference with the platform's operation are prohibited.

If your actions cause damage or loss to the platform or third parties, you will be responsible for the consequences.

Ⅺ. Intellectual Property and Limitation of Liability

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized copying, distribution, or commercial use constitutes infringement.

To the extent permitted by law, we are only reasonably liable for losses caused by factors beyond our control and for indirect damages.

These terms are governed by Australian law.

In case of disputes, both parties should first attempt to resolve them through good-faith negotiations.

If negotiations fail, the dispute may be submitted to a court in Australia with jurisdiction.

Ⅻ. Contact Information

• Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741

• Phone: +1(813) 574-9771

• Email: suivi@mobinella.com

• Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅢ. Policy Updates

We may update these terms of service from time to time to reflect changes in laws, business operations, or technologies.

Updated terms will be published on the platform, and continuing use means you accept the revised terms.