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Sales Tax and DDP Delivery Policy

Ⅰ. Pricing and Composition

The platform uses Delivered Duty Paid (DDP) mode, where all taxes and fees are calculated and included in the price at the time of purchase.

The final amount payable is the total amount confirmed on the checkout page, and no additional payment is required upon receipt.

Ⅱ. Pricing Transparency

At checkout, the key components of your order will be displayed:

  • Product price

  • Australian VAT

  • Shipping costs

  • Customs duties and import fees

  • Clearance fees

The specific breakdown of fees and amounts will vary based on order details and the delivery address.

Ⅲ. Australian Goods and Services Tax Information

According to Australian law, orders shipped to Australia are subject to Goods and Services Tax (GST).

GST is already included in the product price or the total amount at checkout.

If tax rules or rates change, the way prices are displayed will be adjusted accordingly.

Customers do not need to separately report the GST amount collected or included by the platform.

Ⅳ. DDP Delivery

All orders are shipped using DDP, meaning customs duties and taxes are settled before the goods arrive in Australia, and customers do not need to clear customs or pay additional fees.

Shipping is handled by DHL, FedEx, or UPS, all of which offer full tracking.

If issues such as incorrect addresses, delivery failure, or customs checks arise, customer service will assist in resolving the matter.

Ⅴ. Shipping, Fees, and Timeline

  • Order Processing Time:

    • Orders paid before 6:00 PM (AEST) will be processed on the same day.

    • Orders paid after 6:00 PM (AEST) will be processed the following day.

    • If payment is made during weekends or holidays, the order will automatically be processed on the next business day.

  • Estimated Delivery Time: Delivery is expected within 6-13 business days, with remote areas potentially requiring additional time.

  • Shipping Costs:

    • Orders of AUD 137.50 or more: Free shipping

    • Orders less than AUD 137.50: Shipping fee of AUD 8.50

If additional costs arise due to incorrect shipping information provided by the customer, these charges will be the responsibility of the customer.

Ⅵ. Customs Documents

Each shipment is accompanied by a commercial invoice and necessary customs documents, including:

  • Commercial invoice (electronic or paper)

  • Import or transport-related declarations

  • Labels or information required for the destination market

Ⅶ. Invoices and Billing Information

At checkout or after the order is completed, customers can view:

  • Total order amount

  • Displayed taxes and shipping fees

The platform will issue electronic invoices for after-sales inquiries, returns, or personal reference.

Ⅷ. Scope of Application

This policy applies to the Australian mainland.

Orders can also be delivered to certain islands or remote areas within Australia, depending on logistics availability.

Ⅸ. Contact Information

  • Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741

  • Contact Number: +1(813) 574-9771

  • Email: suivi@mobinella.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)