Privacy Policy

Ⅰ. Privacy Policy Overview

Thank you for using our website and related services.

We respect your privacy and are committed to handling your personal information in a reasonable and transparent manner, in accordance with applicable Australian privacy laws and industry standards.

By accessing or using this website (including mobile device access), you agree that you have read and understood this privacy policy.

Ⅱ. Scope of Application

This privacy policy applies to all interactions between you and this website, including but not limited to:

• Browsing, searching, and using website content

• Placing orders, making payments, shipping, and after-sales services

• Contacting customer support or submitting inquiries

• Returns, refunds, exchanges, and dispute handling

Important Note:

• This website is only intended for users aged 18 and above.

• We do not intentionally collect personal information from minors.

• If such information is found, we will take reasonable steps to delete or anonymize it.

Ⅲ. Types of Information We Collect

We only collect personal information when it is reasonably necessary, including:

• Information you directly provide:

  • Name

  • Phone number

  • Email

  • Shipping and billing address

  • Order and transaction records

  • Payment identifiers (excluding full card numbers)

• Information automatically collected:

  • IP address

  • Device type, browser type, and operating system

  • Access time and browsing activities

  • Cookies and local storage preferences (with consent where necessary)

We do not intentionally collect sensitive personal information unrelated to the provision of services.

Ⅳ. Purposes for Using Personal Information

We may use your personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending notifications related to orders or services

• Improving website functionality, performance, and user experience

• Complying with legal, tax, or regulatory obligations

• Preventing fraud, misuse, or other illegal activities

Unless you have explicitly consented, we will not use your personal information for marketing purposes.

Ⅴ. Cookies and Similar Technologies

Where permitted by law, we may use cookies and similar technologies to:

• Maintain core website functions

• Remember language, region, or display preferences

• Keep the shopping cart and checkout process consistent

You can manage or withdraw cookie permissions through your browser settings.

Disabling non-essential cookies typically won’t affect core website features, but may limit some personalized functionalities.

For more details, please refer to Cookie Policy

Ⅵ. Data Security Measures

We take reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including but not limited to:

• Encrypting data transmission

• Access control and least privilege principles

• System security monitoring and maintenance

• Employee privacy and data protection training

Ⅶ. Data Sharing and Third-Party Services

In order to provide services, we may share limited personal information with third parties, such as:

• Payment service providers

• Logistics and delivery partners

• Technology, order management, or customer support service providers

These third parties are only allowed to use personal information for specific purposes and must implement reasonable security measures.

We do not sell personal information to unrelated third parties.

Ⅷ. Cross-Border Data Processing

In some cases, personal information may be stored or processed outside of Australia.

In such cases, we will take reasonable steps to ensure that the information continues to be protected in accordance with applicable privacy laws and security standards.

Ⅸ. Data Retention

Information related to orders, transactions, and accounting may be retained for a reasonable period based on legal or business requirements.

When personal information is no longer needed for its original purpose, it will be deleted or anonymized where feasible, unless required to be retained by law.

Ⅹ. Data Security Incidents

If an event occurs that may affect the security of personal information, we will assess the situation and take reasonable measures to respond, and notify affected parties when required by law or under appropriate circumstances.

Ⅺ. Your Rights

Under applicable Australian privacy law, you have the following rights:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of the use of personal information, where applicable

To exercise these rights, please contact us using the details below. We will respond within our business hours.

Ⅻ. Information About Minors

This website is not intended for individuals under the age of 18.

If we discover that we have collected personal information from minors, we will take reasonable steps to address the matter appropriately.

ⅩⅢ. Contact Information

• Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741

• Contact Number: +1(813) 574-9771

• Email: suivi@mobinella.com

• Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅣ. Policy Updates

This privacy policy is effective from the date of publication.

We may update this policy at any time due to legal, operational, or technical changes.

Updates will be posted on this page or communicated to you through other reasonable means.

We recommend reviewing this policy regularly.