14-day no-reason return and exchange policy

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Additional Legal Disclaimer

Ⅰ. Platform Website

Website: https://mobinella.com

Ⅱ. Pricing and Taxes

All prices include Australian VAT and customs duties.

DDP (Delivered Duty Paid): No additional fees are required upon receipt of goods.

Ⅲ. Shipping and Logistics

Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741

Carriers: DHL, FedEx, UPS

Shipping Time: Orders will be processed and shipped within 1-3 business days.

Estimated Delivery: 6-13 business days, with remote areas potentially requiring additional time.

All shipments are dispatched from the USA and offer full tracking.

Ⅳ. Right of Withdrawal

Under the Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days of receiving the product.

Ⅴ. Payment and Data Security

Payments are processed through a PCI-DSS compliant platform.

No card details are stored.

The website uses HTTPS (TLS/SSL) to ensure secure data transmission.

Data processing complies with GDPR and is used exclusively for order fulfillment and service purposes.

Ⅵ. Contact Information

  • Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741
  • Contact Number: +1(813) 574-9771

  • Email: suivi@mobinella.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)