14-day no-reason return and exchange policy
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00

Payment Methods

Ⅰ. Payment Methods and Process

To assist Australian customers in making secure and convenient payments, the following outlines the available payment methods, payment process, and related considerations.

Please review this information carefully before placing your order.

Ⅱ. Available Payment Methods

  • Visa

  • Mastercard

The total amount will be settled based on the amount shown on the checkout page.

Currently, we do not support cash on delivery, cash payments, bank transfers, or cryptocurrency payments.

Ⅲ. Payment Security

The platform takes reasonable steps to minimize payment risks, including but not limited to:

  • Using TLS/SSL encryption to secure data during transmission.

  • Processing payments through third-party gateways that comply with recognized industry security standards.

We do not store full card numbers, expiration dates, or CVV codes.

While these measures are in place, all online payment systems carry inherent risks.

Ⅳ. Pricing and Transparency

All prices include Australian Goods and Services Tax (GST), customs duties, and clearing fees (DDP delivery).

Product prices, applicable taxes, and shipping fees will be displayed on the checkout page.

The total payment is the final amount, with no additional charges upon delivery.

Ⅴ. Payment Process

  • Verify the selected products, shipping address, and order total.

  • Choose a payment method (Visa or Mastercard).

  • Enter the necessary payment information (card number, expiration date, and cardholder name).

  • Submit and confirm the payment request.

Once payment is completed, you will receive an order confirmation.

If payment fails, you can try using another card or contact customer support for assistance.

Ⅵ. Refund Information

If a refund is approved, the funds will be returned to the original payment method.

The card used for the refund must remain valid.

Refund processing times and funds arrival may vary depending on your bank or payment service provider.

If the refund is not received within a reasonable time, we recommend contacting your card issuer or reaching out to our after-sales support team for further assistance.

Ⅶ. Contact Information

  • Address: 800 E PRINCESS ANNE RD APT 84, NORFOLK, VA, 23504-2741

  • Contact Number: +1(813) 574-9771

  • Email: suivi@mobinella.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)